Determine The Motivation Factors Tourism Essay

Determine The Motivation Factors Tourism Essay 1.0 Introduction This chapter is an introductory chapter. It intend to discuss on background of the study, highlight the problem statement, depict research objectives and questions and explain significance of the study, provide outline of the study and sum up a conclusion of this chapter. 1.1 Background of the Study Before year 1997, the insurance companies in Malaysia are operating as private company complied by the Insurance Act 1963. Yet, followed by the enactment of Insurance Act 1996 which started into force on 1st January 1997, all the insurance companies are converted to public company which licensed by the Ministry of Finance under the Companies Act 1965 (Bank Negara Malaysia [BNM], 2005). The growth of the insurance industry is closely related to the domestic economy of Malaysia. Based on the financial performance, the revenue of insurance industry in Malaysia is increasing gradually year by year. It had shown that an increase of RM 1,110,806 or 7.87% in the income of insurance industry in Malaysia in year 2010 as compared to year 2009. Income of RM 14,114,618 and RM 15,225,424 are recorded respectively for year 2009 and 2010 (Malaysia Insurance Institute, 2010). Meanwhile, the number of registered agents is also growing up year by year. There was a growth from 116,008 agents in year 2009 to 122,399 agents in year 2010, which was increased by 6,391 agents (BNM, 2010). Motivation is the part of commitment and results in achieving the organizational objectives at the appropriate way. Job satisfaction of employees can be motivated by different motivation factors (Balachandar, Panchanatham Subramanian, 2010). According to Tripathi (2001) most of the companies usually motivate their employees by offering economic reward, recognition, promotion, job security, training and authority. When customer comes to buy insurance, very few people contact an insurance company directly, the insurance agent play the role to solicit and sell insurance policies to the general public. No doubt, the revenue of insurance industry is very much depending on the sales gained by the insurance agents. Hence, motivation plays a great role to encourage insurance agents to work professionally in delivering their services to customers. Insurance agents will feel satisfied with their job when companies apply the motivation factors correctly on them. Insurance companies motivate their insurance agents by giving rewards such as extra bonus or company trip to appreciate their effort in getting sales for the insurance company. 1.3 Problem Statement Nowadays, more people want to become insurance agents, which led to the increased of challenges. The statistical report of Bank Negara Malaysia stated that the number of registered insurance agents had increased 5.51% from 2009 to 2010 (BNM, 2010). Normally, insurance agents do not have any basic salary but their pay is based on commission. Insurance agents try to retain and increase their target productivity in order to satisfy their jobs, save their jobs and increase their well-being because the wages of insurance agent depends on a commission basis (Christopher, 2007). According to Bakos (2008) insurance agents retain in the company is highly influenced by commission as remuneration. If the commission to the insurance agents is low, it will de-motivate them and leads to resignation. Past studies showed that motivation and job satisfaction have direct relationship to influence employee retention and performance among various types of organization (Goleman, 1998). According to Cravens, Ingram, LaForge and Young (2010) giving a right tool of training and development can motivate insurance agents more successful in selling life insurance products. Training and development can improve the job skills and knowledge of insurance agents at each level. Therefore, employees should be given more opportunities for advancement to motivate them in order to enhance their job satisfaction level (Feinstein, 2000). Besides, Tripathi (2001) stated that employees can be motivated by job security, recognition, promotion and training to enhance job satisfaction. There are several past researchers Hassan (2010), Salleh, Dzulkifli, Abdullah and Ariffin (2011), Golshan, Kaswuri, Aghashahi, Amin and Ismail (2011) studies on the relationship between motivation factors and job satisfaction among nurses, state Government employees and Gen-Y administrative and diplomatic officers in Malaysia but lack of studies on insurance agents in Malaysia. The objective of this research is to investigate the relationship between motivation factors and job satisfaction among insurance agents in Malaysia. 1.4 Research Questions and Objectives 1.4.1 General Objective The major objective of this research is to identify and determine the motivation factors that influence job satisfaction of insurance agents in Malaysia. 1.4.2 General Question What are the motivation factors that influence job satisfaction of insurance agents in Malaysia? 1.4.3 Specific Objectives To investigate whether commission pay influence insurance agents job satisfaction in Malaysia. To investigate whether job security influence insurance agents job satisfaction in Malaysia. To investigate whether opportunities for advancement and development influence insurance agents job satisfaction in Malaysia. To investigate whether work itself influence insurance agents job satisfaction in Malaysia. 1.4.4 Research Questions Will commission pay influence insurance agents job satisfaction in Malaysia? Will job security influence insurance agents job satisfaction in Malaysia? Will opportunities for advancement and development influence insurance agents job satisfaction in Malaysia? Will work itself influence insurance agents job satisfaction in Malaysia? 1.5 Significance of the Study This research is tending to contribute to the individual and companies. To through this research, the insurance companies will know the importance of the insurance agents job satisfaction and knowing the level of job satisfaction of insurance agents. Meanwhile, individual can also gain a better understanding on motivation factors that can lead them to job satisfaction. The second aim of this research is to narrow the gap with regards to understanding job satisfaction of insurance agents by studying the motivation factors that influence insurance agents job satisfaction. Insurance companies will get to know more about the motivation factors that influence the insurance agents job satisfaction by offer some rewards system to satisfy insurance agents. This enables them to build long-term profitability and retain continuous growth in their businesses to gain competitive advantages in the insurance industry. This research will also expose a new knowledge to the public who has interest on the job of an insurance agent. It assists the public on raising knowledge and awareness of motivation factors that influence the job satisfaction of the insurance agents. 1.6 Outline of the Study Chapter two shows the related literature review that provides the foundation for developing the theoretical framework to proceed with further investigation and hypotheses testing. Chapter three presents the research methodology used to test the research questions. It includes research design, population, sample and sampling procedures, data collection method, variables and measurement, and data analysis techniques. Chapter four is the description of the data analysis. It presents the overall result and findings from the data collection. Statistical Package for Social Science (SPSS) is used to generate results in this research. Chapter five is summaries the research finding and also discusses the major finding. Besides, it also discusses the limitation of the study as well as provides the recommendation for future researchers. 1.7 Conclusion This chapter is about the overview of this study stated on the above. This study aims to determine the motivation factors affecting toward insurance agents job satisfaction so as to contribute for insurance companies and the public. In the following chapter two, it will provide the literature review of this study.

The Andromeda Strain Essay -- essays research papers

In the book, The Andromeda Strain there is a problem that faces mankind. This problem is a strange virus that comes to Earth from an unmanned satellite, which was in space. This satellite crashes into a small town in Arizona, which has a population of 38 people.   Ã‚  Ã‚  Ã‚  Ã‚  When this satellite crashes into the Earth, it kills everyone, except for an old man and a two-month old baby. There are two scientists who have the job of going to the crash site and gathering up the remains from the satellite. While the two of them are attempting to do their job, they are mysteriously killed. The last thing that people on the other end of their radio heard was a loud scream, then static.   Ã‚  Ã‚  Ã‚  Ã‚  The government, which was listening to what all was going on through the radio, thought that this was very strange. In the past, they had thought about there being a time when strange organisms from outer space would come to Earth, and try to take over. They decided that they would design a building that could be used to research the different things that they might come across in the future. This building would have to be very sterile so that the organisms couldn’t contaminate anything and destroy the Earth. The building was five stories high and each level was more sterile than the previous one. The building was located in the middle of nowhere underground, so that no one would know about it, unless they were on one of the teams that would be doing the r...

The Battle of Vimy Ridge and Its Effect on Canadian Nationalism

Many historians believe that the success of the Canadian Corps in the Great War was a primary source in the development of Canadian nationalism and pride amongst citizens and soldiers. Canada’s identity and reputation evolved on an international scale as a result of Canada’s war efforts through memorable battles such as the Battle of Somme and the Battle of Vimy Ridge. These battles also helped Canada earn its sovereignty, making them less and less of an imperial dominion under the control of Britain, therefore allowing Canada to make more independent decisions in regards to world affairs.French-Canadians sought for independence as they were opposed to both British imperialism and Canada’s involvement in the War; this would help spark Canadian nationalism and help preserve French culture. The Canadian Corps was formed by the Canadian Expeditionary Force and consisted of four divisions by August 1916. It was made up of people from different provinces and different ethnicities; however they all fought representing their Country. It was noted by one veteran, â€Å"We went up as Albertans and Nova Scotians. We came down as Canadians†.When Canadian troops first arrived in England, Lord Kitchener, the British Minister of War, intended to split up the Canadian divisions amongst existing British battalions. However, Sam Hughes, the Canadian military commander ignored Lord Kitcheners intentions and kept the Canadian soldiers together. This showed that Canada could fight as an independent unit and was not just an extension of the British army. Distinguishing the Canadian Expeditionary force from the British force gave soldiers a sense of national identity and pride.While Canada joined the war based on the obligation to help Britain, they were now representing Canada by fighting for their patriotism. The Canadian Corps was regarded as one of the most effective fighting forces on the Western Front. Their effectiveness came from their ability to study the successes from other allied forces, which they used to implement doctrine and new tactics that were religiously practiced in training and eventually put to use on the battlefield. This was most noticeable during the Battle of Vimy Ridge in 1917, where Canadians achieved victory that no other allied force could achieve.The Canadian victory at Vimy Ridge was referred to by the media as â€Å"the birth of a nation† where they earned respect from the other allied nations and proved that they were a strong and independent nation. For the first time, all four Canadian divisions fought in the same battle as a cohesive unit where they â€Å"captured more arms and more prisoners (4,000) than any other Allied offensive since the start of the war†. This instilled national pride not only within the soldiers but within the nation itself.After the Battle of Vimy Ridge, Sir Arthur William Currie was appointed as the first Canadian commander of the Canadian Corps which was p reviously commanded by the British. This was a pivotal point in Canadian history as Canada earned the respect from the British to command their own units, signifying Canada’s independency from Britain. After the Great War, Canada continued to demonstrate its independency from Britain. At the 1919 Paris Peace Conference, all the countries involved in the war were gathered to sign the Treaty of Versailles; Canada demanded to sign the treaty without British permission.This gave Canada worldwide recognition of being a separate nation from Britain and allowed them to have a stronger position in regards to world affairs. The view of Canada being a separate identity from Britain was also amplified when they joined the League of Nations as an independent country. Both these events demonstrated that Canada has a voice and is able to make independent decisions in regards to world political affairs. On the opposite scope, French-Canadians were establishing nationalism within Canada.The majority of French-Canadians were highly against British imperialism and the fact that Canada joined the war based on this notion. French-Canadians wanted to be independent of Britain and felt that it was not their duty to support them in the war. Henri Bourassa with support from French Canada urged that Canada separate from Britain so that they would no longer be dragged into wars. By the influence of Bourassa, many French Canadians were opposed to volunteering to the Canadian Expeditionary Force.Bourassa believed that Canada’s commitment to help Britain win the war would eventually lead to conscription; this would then force many French-Canadians to participate in the war. Bourassa felt that the â€Å"war was merely serving British imperialist aims† as Canadian politics introduced Regulation 17 in 1912 which limited French language education. Regulation 17 was believed to be the main reason why French-Canadians did not participate in the war. English Canadians though t that French Canadians were not pulling their weight in the war effort as only 5% of volunteers came from French Canada.Despite Bourassa’s efforts to prevent conscription, Prime Minister Robert Borden implemented conscription in 1917. In the end, only 24,132 conscripts made it to France before the end of the war. The Great War was considered by many Canada’s war of independence. Through the progression of the war and after many victories, Canada earned worldwide recognition for their achievements. More specifically, their use of highly developed tactics enabled them to earn victory at Vimy Ridge where both the British and French forces had failed.Battles such as the one at Vimy Ridge provided a national identity for Canada, both on the international and domestic scales. This marked the start of Canada’s sovereignty, separating them from British Imperialism which would continue well up into the mid 20th century. ——————â €”———————– [ 1 ]. Weir, E. (Fall, 2004). Using the Legacy of World War I to Evaluate Canadian Military Leadership in World War II. Journal of Military and Strategic Studies. [ 2 ]. Maroney, Paul. (1998). ‘Lest We Forget’: War and Meaning in English Canada.Journal of Canadian Studies. pp. 108-124. [ 3 ]. Bindo, Kathryn (1979). More Than Patriotism. Toronto, ON: Personal Library Publishers. [ 4 ]. Nersessian, Mary (April 9, 2007). Vimy battle marks birth of Canadian nationalism. CTV. ca [ 5 ]. Baril, Lynda (2002). Ordeal by Fire. Canada: A people’s History. http://www. cbc. ca/history/EPISCONTENTSE1EP12CH1PA3LE. html, accessed 2012 Nov 3. [ 6 ]. Bourassa, Henri. The French Canadian in the British Empire. (London: John Murray, 1902), 26, 30-31. [ 7 ]. Brookl, Adriana.The Canada/Britain Relationship. The William Ready Division of Archives and Research Collections. http://library. mcmaster. ca/archives/exhibi ts/worldwar_canadabritain, accessed 2012 Nov 3. [ 8 ]. Murrow, Casey (1968). Henri Bourassa and French Canadian Nationalism. Montreal, QC: Harvest House. pp. 87-88. [ 9 ]. Ibid. p91. [ 10 ]. Bumstead, J. M. The Peoples of Canada, â€Å"A Post-Confederation History†. [ 11 ]. Ibid. [ 12 ]. English, J. (1991). The Canadian Army and the Normandy Campaign: A Study of Failure in High Command. Praeger Publishers.

The Socialization Of Poverty America - 1402 Words

The Socialization of Poverty Imagine America different from what we know. A different yet real America, which existed in the past, an American governed by hate and cruelty, fully equipped with racial segregation policies. Imagine parents, struggling for their children s education but being denied access because of the color of their skin. Imagine constant disapproval, crime, and suspicions towards someone because of their status, or something beyond their control. Today, we find America changed, healing and progressing from its previous judgments of African-American people. As we set aside our socialized ideas of them, they have become capable of opportunities and chances inconceivable to their ancestors. Just as America had taken these†¦show more content†¦These aspects become abundantly aware to us, through our first form of socialization amongst our family. Here we are first taught the norms and values of our society including how one should interact, speak, live, what types of education are necessary, what economic status is acceptable, etc. Yet, as we grow older we move to a new unit of socialization within institutions. In a school environment we begin to learn how society sees us and others. Our peers evaluate us, make us question what we had previously learned and further educate or enhance our beliefs. Through teachers and administration we understand rules, both written and unwritten and sometimes â€Å"we may not notice they aren t fair†(Harro) and instead favor some people other another. Eventually, we emerge out of our shells to reality with a pre-manufactured set of ideals and norms of the world around us because of our socialization through time. Yet one might still ask how does this affect poverty? Throughout history, people within poverty have been treated and seen poorly by others but why? Socialization teaches us from an early age what is right and what s wrong based on society s rules. These rules are the beginnings to â€Å"distinguishing and apprehending social difference† (Bond 228) and because of this discrimination oftenShow MoreRelatedThe Socialization Of Poverty : America1552 Words   |  7 PagesThe Socialization of Poverty. Envision America different from what we know. A different, yet real America, which exists in a time unknown, an America that is no longer governed by hate and cruelty. Imagine parents no longer struggling to pay the bills, no people lying ill on the streets, or children starving at night. A time where a specific economic status does not evoke disapproval, crime, and suspicions. 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